Terms

ALL CATS AND DOGS MUST HAVE AN UP TO DATE INOCULATION CERTIFICATE.

For puppies and kittens the last vaccination to have been given at least FOURTEEN DAYS prior to boarding. This certificate must be produced at the time of arrival.

Although we do not insist, it is strongly recommended that dogs be vaccinated against kennel cough.  If you choose not to vaccinate your dog the proprietor takes no responsibility if your dog does contract the virus and the owner will be responsible for any subsequent vet fees.

Similarly, we strongly recommend that all pets are treated for worms and fleas before arrival at the kennels. We pay close attention to our hygiene routines but if fleas or worms are found, they will be treated at the client’s cost.

Although every care and attention is given to the welfare and safety of all pets, they are boarded entirely at the owner’s risk.

If a visit by a Veterinary Surgeon is required, any fee incurred will be met by our insurance scheme.
Pre-existing complaints are not covered by this scheme and any fee incurred will be the sole responsibility of the client and will be add to the final invoice.

Any  health concerns regarding your pet’s stay here must be communicated  to us within 24 hours of check-out.

All fees are charged by the day and will include the day of arrival and the day of departure.

At our discretion, for new customers and those who have previously made bookings cancelled within 3 days of arrival or not shown up, a deposit of 50% will be required at the time of booking before your booking is confirmed and will not be returnable in the case of cancellation at short notice,  .

Cancellations, shortening your stay or changes to dates of bookings within 483 days of day of arrival will result in all dates booked being charged.

My hours are dictated by my licencing authority, those who persistently arrive out of hours will be subject to a £25 surcharge.

Extra services such as grooming, bathing and collection/delivery will be charged separately and added to the final invoice.

The collection or delivery of pets by the client or agent outside of our posted hours of opening will be subject to the charges as per our current list.

A charge of £25 will be levied on all cheques marked ‘Refer to drawer’.

Payments can be made by cash, cheque, bank transfer or debit / credit card.   Credit or Debit card payments can be made in person or by telephone.

All belongings left on the premises are left entirely at the owner’s risk.
Any bedding left must be clean and parasite free and may be subject to a maintenance charge (as per our current price list).

The client agrees that if the pet is not collected within FOURTEEN DAYS of the agreed date of departure and communication is not received from the owner, that they will be charged the rate for the fourteen day period and the proprietor reserves the right to sell or otherwise dispose of the animal.

The client agrees to abide by these Conditions of Acceptance and each and every occasion their pets are boarded at Copdock Kennels.

NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS.