Terms

ALL CATS AND DOGS MUST HAVE AN UP TO DATE INOCULATION CERTIFICATE.

For puppies and kittens the last vaccination to have been given at least FOURTEEN DAYS prior to boarding. This certificate must be produced at the time of arrival.

Although we do not insist, it is strongly recommended that dogs be vaccinated against kennel cough.  If you choose not to vaccinate your dog the proprietor takes no responsibility if your dog does contract the virus and the owner will be responsible for any subsequent vet fees.

Similarly, we strongly recommend that all pets are treated for worms and fleas before arrival at the kennels. We pay close attention to our hygiene routines but if fleas or worms are found, they will be treated at the client’s cost.

Pets observed to be unwell on arrival WILL be denied admission. We cannot put the welfare of other pets at risk

Although every care and attention is given to the welfare and safety of all pets, they are boarded entirely at the owner’s risk.

If a visit by a Veterinary Surgeon is required, any fee incurred will be met by our insurance scheme.
Pre-existing complaints are not covered by this scheme and any fee incurred will be the sole responsibility of the client and will be add to the final invoice.

Any  health concerns regarding your pet’s stay here must be communicated  to us on arrival or within 24 hours of check-out.

We have a duty of care to the animals that stay with us and under the Animal Welfare Act (2017) if you own or are responsible for a pet, and fail to meet its welfare needs or cause it unnecessary suffering, you may be prosecuted.  If we cannot contact the owner or the emergency contact then our vet will decide the best interests of the animal.

All fees are charged by the day and will include the day of arrival and the day of departure.

At our discretion, for new customers and those who have previously made bookings cancelled within 3 days of arrival or not shown up, a deposit of 50% will be required at the time of booking before your booking is confirmed and will be managed as follows. Cancellations
• over 30 days ahead: refund or transfer to another booking (£5 admin fee for refund).
• 14-30 days ahead:    transfer to another booking
• Less than 14 days:   deposit forfeit
Exceptional circumstances will be considered.

Cancellations, shortening your stay or changes to dates of bookings within 48 hours of day of arrival will result in all dates booked being charged.

My hours are dictated by my licencing authority, pick ups or drop offs outside these times are subject to a £30 out of hours fee.

Extra services such as grooming, bathing and collection/delivery will be charged separately and added to the final invoice.

The collection or delivery of pets by the client or agent outside of our posted hours of opening will be subject to the charges as per our current list.

A charge of £30 will be levied on all cheques returned.

Payments can be made by cash, bank transfer or debit / credit card.   Credit or Debit card payments can be made in person or by telephone.

All belongings left on the premises are left entirely at the owner’s risk and will be disposed of after 3 months
Any bedding left must be clean and parasite free and may be subject to a maintenance charge (as per our current price list).

The client agrees that if the pet is not collected within FOURTEEN DAYS of the agreed date of departure and communication is not received from the owner, that they will be charged the current rate for the fourteen day period and the proprietor reserves the right to sell or otherwise dispose of the animal.

The client agrees to abide by these Conditions of Acceptance on each and every occasion their pets are boarded at Copdock Kennels.

NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS.